سياسة الاسترجاع

30-Day Money-Back Guarantee

We stand behind every product we sell. If you are not satisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund of the product price.

How to start a return

Contact our support team at the email address shown on the store you purchased from, with your order number and the reason for the return. We will reply within 1–2 business days with return instructions and the return address. Please do not send products back without contacting us first.

Return conditions

Devices should be returned in their original packaging with all included accessories. For hygiene and safety reasons, the following items can only be returned if they are unused and in their original sealed packaging: needle cartridges, serums, ampoules, masks, and any other consumable that comes into contact with skin. Items that show signs of use beyond normal inspection may be subject to a partial refund.

Refund processing

Once we receive and inspect your return, we will confirm your refund by email. Refunds are issued to the original payment method within 5–10 business days of approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement. Original shipping fees, where charged, are non-refundable unless the return is due to our error or a defective product.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the item and packaging. We will send a replacement or issue a full refund, including shipping, at no cost to you. Warranty service beyond the 30-day return window is handled separately under the product warranty described on the product page.